Terms & Conditions
These Terms and Conditions (“T&Cs”) oversee your utilization of the sites and versatile applications gave by Azka (or alluded to as “us”) (by and large the “Stages”). If it’s not too much trouble, read these T&Cs cautiously. By getting to and utilizing the Platforms, you concur that you have perused, comprehended and acknowledged the T&Cs including any extra agreements and any approaches referred to in this, accessible on the Platforms or accessible by hyperlink. On the off chance that you disagree or fall inside the T&Cs, kindly don’t utilize the Platforms.
The Platforms might be utilized by (I) regular people who have arrived at 18 years old and (ii) corporate lawful substances, e.g organizations. Where appropriate, these T&Cs will be dependent upon country-explicit arrangements as set out in this.
Clients beneath the age of 18 should get assent from parent(s) or lawful guardian(s), who by tolerating these T&Cs will consent to assume liability for your activities and any accuses related of your utilization of the Platforms as well as acquisition of Goods. In the event that you don’t have assent from your parent(s) or legitimate guardian(s), you should quit utilizing/getting to the Platforms right away.
Azka maintains all authority to change or adjust these T&Cs (counting our approaches which are fused into these T&Cs) whenever. You are firmly prescribed to peruse these T&Cs consistently. You will be considered to have consented to the revised T&Cs by your proceeded with utilization of the Platforms following the date on which the revised T&Cs are posted.
AZKA
1.1 Who we are
Contingent upon which Platform you access and use, these T&Cs structure the agreement among you and the accompanying Azka substances:
1.2 What we do
Through our Platforms, Azka joins you to the sellers (“Vendors”) for you to arrange an assortment of merchandise including arranged suppers, non-arranged food and various non-food things (hereinafter aggregately alluded to as “Products”) to be conveyed to you. At the point when you submit a request for Goods from our Vendors (“Order”), Azka goes about as a specialist for that Vendor to work with, measure and finish up the request and hence for possibly us or the Vendor to convey your Order to you. Sellers might be claimed and worked by outsider merchants, our subsidiary organizations, or us.
1.3 How to get in touch with us
For client service, you might contact us by means of email or through our in-application client care visit include.
2. Use of the Platforms and Azka Account
2.1 You should register for an Azka account to use the Platform. When you register for an Azka account, we will ask you to provide your personal information including a valid email address, a mobile phone number, and a unique password. To place an Order, depending on the payment method you choose, you may need to provide your credit card details. Your unique password must not be shared with anyone, and you agree to keep it confidential at all times. You are solely responsible for keeping your password secure. Except in cases of fraud or misuse that are not your fault, you accept that all Orders placed under your Azka account are your sole responsibility.
2.2 Azka shall not be liable for Orders that experience delivery issues due to incomplete, incorrect, or missing information provided by you. You are required to provide information that is complete, accurate, and truthful for the proper processing of the Order, including your delivery address and contact information.
2.3 If you wish to delete your Azka account, please send us an email requesting the same. We may restrict, suspend, or terminate your Azka account and/or your use of the Platforms if we reasonably believe that:
2.3.1 someone other than you is using your Azka account; or
2.3.2 you are suspected or found to have been involved in any activity or conduct that is in violation of these T&Cs, our policies and guidelines, or any activity or conduct that we consider in our sole discretion to be an abuse of the Platforms.
- Restrictions
3.1 Activities Prohibited on the Platforms
Coming up next is a non-comprehensive rundown of the kinds of conduct that are unlawful or precluded on the Platforms. Azka claims all authority to explore and make suitable legitimate move against any individual who, in Azka’s sole carefulness, takes part in any of the disallowed exercises. Precluded exercises incorporate, however are not restricted to the accompanying:
3.1.1 utilizing the Platforms for any reason infringing upon neighborhood, state, or government laws or guidelines;
3.1.2 posting any substance that encroaches the licensed innovation rights, protection rights, exposure rights, proprietary advantage rights, or some other privileges of any party;
3.1.3 posting content that is unlawful, profane, disparaging, compromising, pestering, oppressive, hostile, derisive, or humiliating to some other individual or element as dictated by Azka in its sole attentiveness or according to neighborhood local area guidelines;
3.1.4 posting content that comprises digital harassing, as dictated by Azka in its sole prudence;
3.1.5 posting content that portrays any perilous, dangerous, or in any case unsafe conduct;
3.1.6 posting phone numbers, road locations, or last names of any individual;
3.1.7 presenting URLs on outside sites or any type of HTML or programming code;
3.1.8 posting whatever might be “spam,” as dictated by Azka in its sole watchfulness;
3.1.9 mimicking someone else when posting content;
3.1.10 reaping or in any case gathering data about others, including email addresses, without their assent;
3.1.11 permitting some other individual or substance to utilize your ID for posting or review remarks;
3.1.12 harassing, compromising, following, or mishandling any individual on the Platforms;
3.1.13 engaging in whatever other direct that limits or represses some other individual from utilizing or partaking in the Websites, or which, in the sole tact of Azka, uncovered Azka or any of its clients, providers, or some other gatherings to any responsibility or disadvantage of any kind; or
3.1.14 encouraging others to participate in any denied exercises as portrayed in this.
3.2 Azka holds the right yet isn’t committed to do any or the entirety of the accompanying:
3.2.1 examine a charge that any substance posted on the Platforms doesn’t adjust to these T&Cs and decide in its sole prudence to eliminate or demand the evacuation of the substance;
3.2.2 eliminate content which is harmful, unlawful, or problematic, or that in any case neglects to adjust with these T&Cs;
3.2.3 suspend or end a client’s admittance to the Platforms or their Azka Account upon any break of these T&Cs;
3.2.4 screen, alter, or reveal any substance on the Platforms; and
3.2.5 alter or erase any substance posted on the Platforms, whether or not such substance abuses these guidelines.
- Intellectual Property
All brand names, logos, images, and service marks, including these T&Cs as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of Azka and/or third parties who have authorized us to use them (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any manner without our prior express written consent. The use of Azka’s trademarks on any other website not approved by us is strictly prohibited. Azka will enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. Azka neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with Azka. Use of any materials on the Platforms is at your own risk.
5.Restrictions on Goods
5.1 Some of the Goods we offer on our Platforms are subject to restrictions for purchase (“Restricted Goods”), depending on the relevant laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol products and any other goods that we reserve the right not to deliver based on applicable legal requirements in force from time to time.
5.2 Alcohol Products (“Alcohol”)
To purchase Alcohol, you must be of the legal age. Azka, the Vendor, and their delivery riders all reserve the right, at their sole discretion:
5.2.1 to request valid proof of age (e.g. ID card) from any individuals before delivering Alcohol;
5.2.2 to refuse delivery if you are unable to prove you are of legal age; and/or
5.2.3 to refuse delivery to any individuals under any circumstances.
5.3 Tobacco Products (“Tobacco”)
5.3.1 We may offer Tobacco on some of our Platforms where the law permits. By making Tobacco available for sale on our Platforms, we do not intend to advertise, promote, or encourage the purchase or use of Tobacco in any manner.
5.3.2 To purchase Tobacco, you must be of the legal age. Azka, the Vendor, and their delivery riders all reserve the right, at their sole discretion:
- to request valid proof of age (e.g. ID card) before delivering Tobacco;
- to refuse delivery if you are unable to prove you are of legal age; and/or
- to refuse delivery to any individuals under any circumstances.
5.4 Any offer for Alcohol and Tobacco made on the Platforms is void where it is prohibited by law.
6.Orders
6.1 When you submit a request with Azka, Azka will confirm your request by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery charges and any applicable tax (e.g. goods and services tax, value added tax, etc.).
6.2 Minimum Order Value – Some of our Vendors require a minimum order value (“MOV”) before an Order can be placed and delivered to you. Where a relevant Order fails to meet the MOV, you will have the option of paying the difference to meet the MOV or adding more Goods to your Order.
6.3 Special Instructions – Azka and the Vendor (collectively) will reasonably attempt to comply with your special instructions for an Order. However, in some cases where this is not possible, practical, or commercially reasonable, Azka and/or the Vendor reserve the right to proceed with preparing the Order in accordance with standard operating procedures. Neither Azka nor the Vendor shall be responsible to replace or refund an Order that does not comply with special instructions provided by you.
6.4 Allergens – Azka is not obligated to provide ingredient or allergen information on the Platforms. Further, Azka does not guarantee that the Goods sold by Vendors are free from allergens. If you have allergies, allergic reactions, or dietary restrictions, please contact the Vendor before placing an Order on our Platforms.
6.5 Please note that your Order may be subject to additional terms and conditions provided by the Vendor.
6.6 Prior to placing the Order
6.6.1 You are required to provide the delivery address so that the Platform can display the Vendors available in your delivery area.
6.6.2 Once you select a Vendor, you will be taken to that Vendor’s menu page to select and add your Goods to the cart.
6.7 Placing the Order
To complete an Order, please follow the on-screen instructions after clicking “Checkout”. You may be required to provide additional details to complete your Order. You are required to review and confirm that all information provided by you, including quantities, delivery details, personal details, payment information, and voucher codes (if applicable), is true, accurate, and complete before clicking “Place Order”. An Order is successfully placed when you receive a confirmation email containing your Order receipt from us.
6.8 Cancelling an Order
6.8.1 Please contact us immediately via in-app customer support chat if you wish to cancel your Order after it has been placed. You may cancel your Order provided that a Vendor has not yet accepted your Order.
6.8.2 Refunds
(i) Online Payment Orders
You are entitled to a refund for a cancelled Order only if a Vendor has not yet accepted your Order. If you choose to cancel your Order after it has been accepted by the Vendor, you understand that no refunds (whether in full or part) will be issued and you forfeit the delivery of your cancelled Order.
(ii) Cash-on-Delivery Orders
You may cancel your Order only if a Vendor has not yet accepted your Order. If you cancel your Order after it has been accepted by the Vendor, you understand that you will forfeit the delivery of your cancelled Order and cash-on-delivery may be removed from your available payment methods for future orders.
6.9 Azka reserves the right to cancel any Order and/or suspend, deactivate, or terminate your Azka account at its sole discretion if it reasonably suspects or detects fraudulent activity or behaviour associated with your Azka account and/or your Order.
7.Prices and Payments
7.1 Prices shown on the Platform will be displayed in the local currency and are subject to applicable taxes. Prices and offers on the Platforms may vary from the prices and offers provided by our Vendors (whether on their own websites, mobile applications, or at their physical outlets).
7.2 The way we display prices for our Goods may vary depending on the Vendor, and the prices shown on our Platforms may:
7.2.1 include GST, VAT, or other similar taxes; or
7.2.2 exclude GST, VAT, or other similar taxes.
A breakdown of prices and additional charges is shown before Checkout. When you place an Order, you agree to all amounts, additional charges, and the final “Total Amount” displayed to you.
7.3 Delivery fees are charged on each Order except where:
7.3.1 you choose to collect your Order directly from the Vendor (“Pick-Up”);
7.3.2 you have a valid promotional or discount voucher and apply it at Checkout; or
7.3.3 otherwise stated.
7.4 Prices shown on the Platforms are at the time of each Order and may be subject to change.
7.5 You may choose to pay for an Order using any of the payment methods offered on the Platforms including:
7.5.1 our payment partners: Visa, MasterCard, Google Pay;
7.5.2 cash-on-delivery; or
7.5.3 any other payment method we may offer from time to time.
7.6 If you have existing credit in your Azka account or valid promotional or discount vouchers, you may use these to pay for part or all of your Order where applicable.
7.7 After an Order is successfully placed, you will receive an email confirmation with your Order receipt. Delivery charges will not appear on your Order receipt if you select Pick-Up.
7.8 Payment Methods
7.9 You must ensure that you have sufficient funds available on your credit or debit card to complete payment for an Order. Where required, Azka assumes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations, and dispute resolution, provided such actions are reasonable, lawful, and in accordance with these T&Cs.
8.Delivery, Pick-Up and Vendor Delivery
8.1 Delivery Areas
You understand that our Vendors offer their Goods in specific delivery areas and our Vendors vary from area to area. By entering your delivery address on the Platforms, you will see the Vendors that we make available to you at that time. Delivery areas may expand, reduce, or change depending on weather conditions, traffic conditions, and force majeure situations.
8.2 Delivery Time
8.2.1 Azka will deliver your Order to the delivery address provided by you. You may choose for your Order to be delivered “Immediately” or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation, but delivery times may vary depending on factors outside our control (e.g. order volume, distance, peak hours, weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order by clicking on “My Orders” on the Platforms. You acknowledge that the delivery time provided is only an estimate and Orders may arrive earlier or later. To ensure smooth delivery, you should ensure that you or someone is available at the delivery location to receive the Order once it is placed. If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be under the legal age, or fails to provide valid ID, Azka reserves the right not to deliver your Order.
8.3 Unsuccessful or Failed Deliveries
8.3.1 In cases where we attempt to deliver an Order but are unable to do so due to reasons caused by you, including but not limited to:
(i) no one was present or available to receive the Order; or
(ii) the customer was unreachable despite attempts to contact via the provided phone number; or
(iii) lack of proper or sufficient access to complete delivery; or
(iv) no safe or suitable place to leave the Order; or
(v) in the case of Restricted Goods, the customer did not meet legal age requirements or it was deemed unsafe or inappropriate to deliver,
8.3.2 No-show Cancellations
If you remain unreachable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Azka reserves the right to cancel the Order without refund or replacement.
8.4 Wrong Order, Missing Items, Defective Goods
Upon receiving your Order, if you find any issues (e.g. wrong Order, defective Order, or missing items), please contact customer support immediately through one of the methods stated in Clause 1.3 above. In some cases, Azka may request visual proof and/or additional information to properly investigate the issue. If we verify that the Order and/or Goods delivered are not of satisfactory condition or quality, we will compensate you for your Order or the affected portion of your Order.
8.5 Order Pick-Up
8.5.1 Where available, you may choose to collect your Order directly from the Vendor’s premises (“Pick-Up”) instead of delivery. Your email confirmation will indicate the collection time (“Collection Time”). The Vendor will prepare the Order by the Collection Time. In some cases, a reasonable delay may occur. The Vendor agrees to hold the Order for up to twenty (20) minutes from the Collection Time (“Holding Time”) and is not required to hand over the Order if you fail to collect it within this period.
8.5.2 In case of unreasonable delays in Pick-Up caused by you, you bear the risk of any damage, loss, or deterioration in the quality of the Goods. In such cases, you will not be entitled to any replacement, refund, or substitution. You are solely responsible for inspecting the Order at the time of Pick-Up and must report any issues before leaving the Vendor’s premises.
8.6 Vendor Delivery
In some cases, our Vendors will deliver the Order to you (“Vendor Delivery”). While we will make reasonable efforts to notify you in advance, this may not always be possible. Where Vendor Delivery applies, you may be required to contact the Vendor directly in case of delays or issues with delivery. Azka shall not be responsible in any way for Orders or Goods delivered directly by Vendors.
9.Vouchers, Discounts and Promotions
9.1 From time to time, Azka may run promotional and limited-time campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.
9.2 Vouchers may not be valid when used in conjunction with other promotions, discounts, or other vouchers. Additional terms and conditions may apply to Vouchers.
9.3 Unless otherwise stated, Vouchers must be used on our Platforms.
9.4 Vouchers cannot be exchanged for cash.
9.5 Azka reserves the right to void, terminate, or refuse the use of any Voucher without prior notice. Individual Vendors’ terms and conditions may apply.
9.6 We may exclude certain Vendors from the use of Vouchers at any time without prior notice to you.
10.Representations, Warranties and Limitation of Liabilities
10.1 Representations and Warranties
You acknowledge and agree that the content on the Platforms is provided on an “as is” and “as available” basis, and that your use of or reliance on the Platforms and any content, goods, products, or services accessed or obtained through them is at your sole risk and discretion. While Azka makes reasonable efforts to ensure the Platform and the services we offer are available at all times, we do not warrant or represent that the Platforms will be provided in a secure, timely, uninterrupted, error-free manner or free from technical issues, defects, or viruses. Please expect temporary interruptions of the Platform due to scheduled or routine maintenance, internet or electronic communication issues, or force majeure events.
Limit of Liability
To the extent permitted by law, Azka (including its employees, directors, agents, representatives, affiliates, and parent company) excludes all liability (whether arising in contract, negligence, or otherwise) for any loss or damage which you or any third party may suffer in connection with our Platforms, services, any linked websites, or any content or material posted on them. Your sole remedy in relation to your use of the Platforms is to discontinue using the Platforms. Azka entities, their employees, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or punitive damages arising from your use of the Platforms or otherwise related to your use of the Platforms. These exclusions include, without limitation, damages for lost profits, lost data, loss of goodwill, business interruption, computer failure or malfunction, or any other commercial damages or losses, even if Azka has been advised of the possibility of such damages. Where certain jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, Azka’s liability shall be limited to the maximum extent permitted by law.
Azka will neither be responsible for the acts or omissions of the Vendor nor of you in relation to the preparation or delivery of the Goods where Vendor Delivery applies to your Order. Azka does not accept any responsibility for the quantity, quality, condition, or other descriptions of the Goods and/or services provided by Vendors, nor does it guarantee the accuracy or completeness of any information (including menu details, photos, or images of the Goods) displayed on the Vendor’s listing on the Platform. Nothing in these T&Cs shall exclude the Vendor’s liability for death or personal injury arising from the Vendor’s gross
11.Vendor Liability
Vendors are responsible for the preparation, condition, and quality of Goods. In cases of Vendor Delivery, Vendors are also responsible for the delivery of the Goods and Orders. Azka shall not be liable for any loss or damage arising from your contractual relationship with the Vendor.
12.Personal Data (Personal Information) Protection
You agree and consent to Azka and any of its affiliate companies collecting, using, processing, and disclosing your Personal Data in accordance with these T&Cs and as further described in our Privacy Policy. Our Privacy Policy is available through the links on our Platforms and forms part of these T&Cs.
17.Severability
On the off chance that any arrangement of these T&Cs of Use is observed to be invalid by any court having able ward, the shortcoming of such arrangement will not influence the legitimacy of the excess arrangements of these T&Cs of Use, which will stay in full power and impact. No waiver of any arrangement in these T&Cs of Use will be considered a further or proceeding with waiver of such arrangement or some other arrangement
18.Governing Law
These T&Cs will be governed and interpreted in accordance with the laws of the country/jurisdiction in which the applicable Azka entity is incorporated, as set out in the table below. The relevant courts shall have jurisdiction over any dispute or claim arising out of or in connection with the use of the Platform:
Azka Pakistan https://azkarestaurant.pk/(www.azkaresturant.pk); Islamic Republic of Pakistan
19.Contact Us
In the event that you wish to get in touch with us in regards to any inquiries or remarks you might have, if it’s not too much trouble, send an email to our client care email or by means of our in-application client service talk highlight.
20.Prevailing Language
In case of a debate with regards to the T&Cs, the English rendition will win. The English language adaptation of these T&Cs will control in all regards and will win if there should arise an occurrence of any irregularities with interpreted variants.
Basti lala rukh wahcantt cantt , Wah, Pakistan, 47040
Contact
+92 3001612398
Opening Hours
12 pm to 12 am